Refunds & Cancellations

The FFGL is free during the beta, so there's nothing to refund.

Cancel within 7 days of paying, for any reason, and we refund the full amount. No fee, no questions.

We give you this even though your access starts straight away, which the law doesn't require us to do.

You can cancel at any time by giving us 20 business days' notice, as the Consumer Protection Act allows. You keep full access until the notice ends.

We then refund the full months left on your membership after the notice ends, less a R50 cancellation fee. The fee covers our admin and payment costs and is never more than the refund. If less than one full month is left, there's nothing to refund.

Example: you paid R499 (R41.58 a month). Your notice ends with 6 full months left. Refund: 6 × R41.58 − R50 = R199.48.

Loyalty discounts you've earned for past years are never clawed back.

Lifetime members: if you cancel during the first 12 years, we refund the part of what you paid that covers the full years left out of those 12, worked out on the loyalty ladder, less the R50 cancellation fee. If we close the FFGL, you get the same refund with no fee. After 12 years there's nothing to refund.

• We fail to provide the Service you paid for, or it has a serious problem we don't fix.
• We make a material change to our terms or take away an important feature, and you'd rather leave.
• We close the league.

1. Email flaminfairways@gmail.com from the email on your account, with the subject "Cancel my membership". Once the member app is live, you can also cancel from your account settings.
2. We confirm your cancellation and the refund amount in writing within 5 business days.
3. We pay the refund to the card you paid with within 30 days of the date your cancellation takes effect.

If we end your membership for a material breach after the process in Integrity Reviews & Appeals, we refund the full months left, less the cancellation fee.

Please contact us before disputing a payment with your bank. Most things are sorted with one email. If your bank reverses a payment, your membership is paused until the dispute is settled, and restored straight away if it's settled in our favour.

Free years and discounts from flame credits have no cash value, so they can't be refunded or swapped for money. If a membership paid partly with a coupon is cancelled, we refund only the money you paid, worked out the same way. See Flame Credits & Rewards.